File your claim online 24/7 and expect the best service in the industry.

We promise to settle your claim as quickly as possible with the type of responsive service that has made Tenant Property Protection the industry leader. If you have any questions at any time during this process, don’t hesitate to contact us.

Before You File Your Claim

    • Notice of loss and/or damage must be made to Facility Owner/Manager and TPP at the time of discovery of loss or damage to the property or at the time of the removal of your property from the unit, whichever is soonest. You must report the loss to TPP within 30 days from discovery.
    • Do not remove items from unit without first letting facility management verify the damage. Do not discard damaged property until a claims adjuster has contacted you and advised that these may be discarded.  If this is not possible, take photos of the items in the unit before discarding them.
    • Contact the police immediately if the loss is due to burglary, vandalism, malicious mischief, or vehicle collision. A police report must be obtained by the Tenant and is required to close a burglary/vandalism claim. Provide photos of cut lock or other damage to the unit to TPP.
    • Secure remaining property to prevent further loss as directed by the Facility Owner/Manager.
    • Video or photograph items that were damaged or loss, including origin of damage or break-in. Please provide a picture of the cut lock (if applicable) and proof of purchase(s) with your submission.
    • For investigative purposes do not discard damaged property until a TPP claim adjuster has contacted you and advised items may be discarded. If not possible, take a video or photograph of the items(s) before discarding them. Per the Tenant Protection Plan, Tenant must cooperate with a TPP approved licensed adjuster to review Tenant’s alleged loss or damage in person or by phone. Investigations may include video/pictures, computerized entry logs, and management reports.
    • File your claim immediately online at www.tppclaims.com. A delay in filing your claim or requiring manual submission will delay your claim up to 30 days. Manual reporting of claim must be done by contacting 877-575-7774 extension 6 for options.
    • You will receive an email outlining the next steps in processing your claim. You should receive this email within 3 days of filing your claim online.
    • Reimbursement for loss or damage is determined by the cost to repair or replace your item(s), up to the limit or protection you purchased.
  • NOTE: Only after receipt of an online claim, with the required proof of purchase/receipts, and videos/pictures can your claim be processed in a timely manner.

Filing Your Claim

If you were a victim of a burglary or vandalism, please mail the police report to:

Attn: Claims
1929 W. Lone Cactus Drive #6
Phoenix, AZ 85027
OR
Fax to: 623.334.0200
OR
Email to: claims@tenantpropertyprotection.com

Party filing claims must be named on unit lease
Do not dispose of or relocate damaged items before receiving approval from TPP.
Submit photos via email to claims@tenantpropertyprotection.com (do not send more than 3 photos per email)


If you have questions or need assistance call

877.575.7774 Extension #6


Submit your claim online by filling out and submitting the Loss/Damage form below.

Online Loss/Damage Form

Personal Information

First Name*

Last Name*

E-Mail Address*

Address*

City*

State*

Zip*

Phone*

Cell Phone*

Best time to reach you*

Storage Facility Information

Facility Name*

Address*

City*

State*

Zip*

Manager's Name

E-Mail Address

Facility Phone

Claim Information

Date Discovered* (MM/DD/YYYY)

Date of Loss* (MM/DD/YYYY)

Was Facility Manager Notified?*

Unit #*

Name of Manager Notifed*

What is Your Coverage Limit?*

If burglary, have the Police been Notified?*

If burglary, has a Police Report been Filed?*

IF YES, Name of Law Enforcement Agency

Case Number

*Burglary/Vandalism Loss requires a Police Report & Pictures/Documentation by Management Identifying Forcible Entry

Describe Loss*

Additional Comments

Inventory List

Item Description*

Year Purchased (YYYY)*

Cost New*
$

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If all requested documentation is not received by TPP claim department within 60 days of loss discovery, the claim file will be closed with no payment.

Contact Us

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